From IT to Enterprise

Have you tried to reposition Enterprise Architecture out of IT and into the Enterprise? Any advice would be gratefully received!

We in Local Government are living through a time of re-organisation, re-focussing and re-budgetting. In fact our reorganisation is being reorganised as I type! Not an easy world to live in, but one that offers up hope and opportunity. Perhaps not for individuals, but certainly for the organisation as a whole. We have a once-in-a-lifetime opportunity to change the face of local government, and get away from the perception that most non-local government people have about us.

We will no longer be huge anonymous entities who do “stuff” that no-one can name. Almost every day now in the press there is talk of service cuts – not good, but bringing to the public’s attention the amazing, important and varied work that we do, usually quietly in the background – is good. More and more people are appreciating the role we play in society, be it big or otherwise.

Our personal circumstances find this EA team with an opportunity to show the rest of the organisation what we can do, and how we can offer true Enterprise Architecture. Over the next week or so we will be concentrating our efforts on developing our Services Model to communicate what that actually means. Currently it concentrates on IT as that is where we have historically sat in the organisation, and we need to expand it out to the whole. It is an exciting opportunity, and we are really looking forward to developing our thinking.

Meanwhile, we still need to ensure that our IT architecture holds up, and develop a new assurance model for the new way of working.  If nothing else, the start of 2011 is a busy one for us!

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2 Responses to From IT to Enterprise

  1. alex says:

    Sue

    Is the person in charge of IT also on the Board of Devon CC, or equivalent ? That would be a start. I would not necessarily focus on services ; might be better to concentrate on people, their personal data and what services they need / request. People’s needs drive a Council’s business, so the better you understand and serve them, the better your architecture, the better your outcomes ?

    At the moment, an entire “industry” (government) risks being squashed into retail/e-commerce/business paradigms. It is just not working and never will.

    A view is that councils should in the main, step back and become the arbiters of relationships between their residents and the suppliers of services. The council do not empty the bins, neither do the contractor – the bin-man and lorry-driver empty the bins – it is they who should be in touch with the home-owner when something is wrong.

    The council should just be managing the relationship, doing the introductions, and doing the quality checks and arbitration in the case of exceptions. They should be making sure the quality of the information flowing between the two is of sufficient quality, t’is all.

    In a person-centric world, the Mydex personal data solution puts the “What does my bin man/child’s teacher/carer need to know about me in order to fulfil their role?” firmly back where it belongs – in the hands of the people. Hopefully the movement to data.gov.uk and releasing LOD will help to lead to this.

  2. alex says:

    This report is relevant as well

    From Social Security To Social Productivity: a vision for 2020 Public Services
    The final report of the Commission on 2020 Public Services
    Publication: September 2010

    The report calls for a complete reconfiguring of public services around the needs and capabilities of citizens, based on the principle of social productivity. It argues that our public services are increasingly unsustainable. The Commission calls for a new deal between citizens and the state, based on social productivity – greater social responsibility and more intelligent collaboration between citizens and public services.

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