Doing the right thing – Todd Biske» IT Needs To Be More Advisory

An excellent blog post by Todd Biske.

IT needs to change its fundamental thinking from provider to advisor or be at risk of becoming irrelevant.

via Todd Biske: Outside the Box » Blog Archive » IT Needs To Be More Advisory.

What i find interesting about this post is that it supports what we are trying to do here in Devon with our Enterprise Architecture Team.

The key point about moving from provider to advisor is as Todd says “stating the obvious” but it clearly does require a fundamental shift in thinking not just within ICT departments but within the wider business as well.

Todd writes:

To illustrate this, take an example from the world of financial services. A broker may simply be someone you call up and say, “Buy 100 shares of APPL at no more than $200.” They are a provider of stock transaction services. A financial advisor on the other hand, should be asking about what your needs are, and matching those against the various financial offerings they have at their disposal. If they don’t understand client needs or if they don’t understand the financial offerings, you’re at risk of getting something sub-optimal.

This is correct, however in a work context, someone has to know that they want an advisor and not a broker, so part of the challenge is shifting the perception of the entire ICT function in the organisation from “provider” to “advisor”. This requires educating and working with your internal customers and delivering value in an advisory role. We believe that our Enterprise Architecture function is part of this transformation here in Devon.

Time will tell but it is reassuring to hear people such as Todd state the obvious and support your efforts.

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